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  #1  
Old 01-14-2013, 05:07 PM
bmc0787 bmc0787 is offline
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Default trouble downloading software

Hi there
I'm having trouble downloading the software.
I'm also having trouble getting a hold of them online or over phone.
I signed up for the software and was sent an authorization code but am stuck at that point. Anyone got any suggestions?
thanks
Brian
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  #2  
Old 01-14-2013, 05:18 PM
David Warkentin David Warkentin is offline
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Are you refering to Vectric?
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  #3  
Old 01-14-2013, 05:25 PM
David Warkentin David Warkentin is offline
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Oh I see this is in the Mozaik area. Sorry, can't help you with that...
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  #4  
Old 01-14-2013, 06:25 PM
Mick Martin's Avatar
Mick Martin Mick Martin is offline
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Quote:
Originally Posted by bmc0787 View Post
Hi there
I'm having trouble downloading the software.
I'm also having trouble getting a hold of them online or over phone.
I signed up for the software and was sent an authorization code but am stuck at that point. Anyone got any suggestions?
thanks
Brian
Brian did you try this:

Technical Services Hotline
Phone 205-394-3635
help@mozaiksoftware.com
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  #5  
Old 01-14-2013, 07:06 PM
Denny J Denny J is offline
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Join Date: Dec 2012
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You should have gotten an email like this one:


Quote:
Welcome to Mozaik!

Thank you for your business. Your software download instructions will be sent to you in a separate email or you may click this link to download.

https://www.dropbox.com/sh/7fglav4nwz4w7r9/tGEW2542Ky
Click on the file Mozaik SetupV3.exe. Select the Download button in the upper right corner.
Once downloaded, install on the file to install it.

When you have installed the software, copy your USER ID and email it to code@mozaiksoftware.com

An authorization code will be generated and emailed to you for the length of time you purchased. If you are paying month to month, your next payment will be due one month from today.

If you purchased the CNC Version please include the following information in your email:

CNC Router Manufacturer:
Make/Model:
Serial Number:
Table Size:
CNC Control:
Tool Changer Configuration:
Boring Block Configuration:

Once the CNC Router information is received and the post has been verified by the CNC Router Manufacturer it will be emailed free of charge.

In the interim, we invite you to check out the startup training videos at:

Videos

You can also join our newly opened Mozaik Forums at:

http://forums.cabinet-software.com/

Forum Password this month is mozaik 2

Email your questions FREE of CHARGE to our support staff at:

help@mozaiksoftware.com

For more information on our services visit the Services pages on the Mozaik website.
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  #6  
Old 01-14-2013, 07:27 PM
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james mcgrew james mcgrew is offline
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yes, check your Junk files as well you will get two emails one with the code and one with the download link in dropbox.
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  #7  
Old 01-15-2013, 05:12 PM
bmc0787 bmc0787 is offline
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Posts: 158
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thanks for the help guys. i am talking with roger at mozaik about issue (seems to be with my computer)
brian
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